Shipping policy

How to Order an Item?

 

Browse through our online grocery aisles using the tabs on the left side of the page, or use the search feature to find specific brands and items. If you wish to purchase the item, begin clicking the “Add to card” button. Begin adding the grocery cart using the +/- buttons or by typing a numerical value in the box. You may also click the item picture and you can build your grocery cart using the +/- buttons or by typing a numerical value in the box. Once you have made the selections you want, click ‘Add to cart’.

 

How can I finalize my order?

 

When you are satisfied with your grocery cart, proceed to the checkout to review the items in your cart, and complete your order. You will receive a confirmation email with your order details and delivery day. You can view on the grocery cart items on the upper right on the page. For security purposes, you need to register first before checking out.

 

 

Who is authorized to receive my purchased item?

 

Our online grocery shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. Our operation hours are as per store working hours in most of cases, please refer to selected store for delivery slots.

 

How much is the delivery fee?

 

In most instances, delivery fee differ store to store starting from SR5 to SR29, delivery fee reflect on checkout page before placing order.

 

Should I tip my driver?

 

No, our drivers do not accept tips but they do appreciate your gratitude.

 

 

What makes shopping for groceries online a good idea for me?

 

The primary benefit is convenience, which can be different for everyone. Families with small children like the service because it gives them more time to spend together doing other things. Shoppers living in apartments like the fact that they don't have to carry large orders or heavy items like pet food or cases of water, especially up flights of stairs. Generally, shoppers enjoy ordering groceries from the privacy of their home, any time of day or night, and receiving their order fresh to their door from a friendly driver.

 

Do you deliver to my area?

Currently we are serving Riyadh, Jeddah and Dammam and continuely adding more areas stay tuned to know about your area, if your area is not listed under serving cities kindly do let us know we will try to add your area on priority.

 

 

What are the payment methods you accept?

 

We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. We also accept Cash on delivery

 

Do you accept Returns?

 

Return is subject to store return policy but as general information , Due to the nature of the products we sell, returns are limited. Fresh Produce and Frozen Produce only accept 48 hours money back guarantee if there is quality issue related with decay or damaged. Non-perishable products can be returned within 7 days from the receipt thereof and must be return to our store with original condition. In all instances, we only accept returns for quality related issues. We do not accept returns for change of mind.

 

 

Is my personal information kept confidential?

 

Yes, your personal information is treated in accordance with our Privacy Policy.